Effective Date: From January 2025

These Terms and Conditions (“Terms”) govern your use of the website, mobile application, and any services provided by Velo Nicotine (“we,” “our,” “us”) in Dubai, United Arab Emirates. By accessing or using our website, services, or purchasing our products, you agree to comply with and be bound by these Terms. If you do not agree with these Terms, you should not access or use our services.

Please read these Terms carefully before proceeding.

1. Eligibility

You must be at least 21 years old to use our services, purchase products, or interact with our website. By using this website or purchasing our products, you represent and warrant that you are 21 years of age or older and are legally permitted to purchase and use nicotine products in your jurisdiction.

2. Acceptance of Terms

By using our website or services, you acknowledge that you have read, understood, and agree to be bound by these Terms, including our Privacy Policy, and any additional terms and conditions that may apply to specific sections of our services.

3. Use of Our Website and Services

3.1 License to Access and Use

We grant you a limited, non-exclusive, non-transferable license to access and use our website for personal and non-commercial purposes, subject to your compliance with these Terms.

3.2 Prohibited Uses

You agree not to use our website or services for any unlawful purpose, including but not limited to:

  • Using any automated tools or systems to scrape, crawl, or collect data from our site.
  • Engaging in any activities that may harm, disable, overburden, or impair our website or interfere with other users’ access.
  • Posting or transmitting any content that is defamatory, obscene, offensive, or in violation of any applicable laws or third-party rights.
  • Impersonating any person or entity, or misrepresenting your affiliation with any individual or entity.

4. Product Purchases

4.1 Order Acceptance

When you place an order with us through our website or other platforms, we reserve the right to accept or reject your order for any reason. We will confirm acceptance of your order via email or other communication.

4.2 Pricing and Availability

All prices for our products are listed in AED (United Arab Emirates Dirham) and are subject to change without notice. While we aim to ensure product availability and accurate pricing, errors may occur, and we reserve the right to correct any inaccuracies and adjust prices as needed.

4.3 Payment

Payment for products and services must be made through accepted payment methods, including credit cards, debit cards, and other forms of online payment. You agree to provide accurate and complete payment information for all transactions.

4.4 Delivery and Shipping

We will make reasonable efforts to deliver products within the estimated delivery window, but we do not guarantee specific delivery times. Shipping charges may apply, and you are responsible for ensuring that the delivery address is correct.

4.5 Returns and Refunds

Our return and refund policy is outlined separately on our website. Returns or refunds are subject to the conditions specified in our return policy, including the requirement that products must be unused and in original packaging.

5. Product Usage and Safety

5.1 Nicotine Products

Velo Nicotine products contain nicotine, which is an addictive substance. You use these products at your own risk. We are not responsible for any adverse health effects caused by the use or misuse of our products.

5.2 Health Warning

Nicotine products are intended for adults who are already using nicotine or are of legal age to purchase such products. These products should not be used by non-smokers, children, pregnant women, or individuals with certain medical conditions. Always consult with a healthcare professional before using any nicotine products.

6. User Accounts

6.1 Registration

To access certain features of our website or make a purchase, you may be required to create an account by providing personal information such as your name, email address, phone number, and payment details.

6.2 Account Responsibility

You are responsible for maintaining the confidentiality of your account and login information. You agree to notify us immediately if you suspect any unauthorized access or use of your account.

7. Intellectual Property

All content, trademarks, logos, graphics, designs, text, and other intellectual property on our website are owned by or licensed to Velo Nicotine. You may not use, copy, modify, distribute, or reproduce any part of our website without prior written consent from us, except as permitted by these Terms.

8. Limitation of Liability

8.1 No Warranty

Our website, services, and products are provided “as is” without any warranty of any kind, either express or implied. We do not guarantee that our website will be error-free or uninterrupted, or that defects will be corrected.

8.2 Limitation of Liability

To the fullest extent permitted by applicable law, Velo Nicotine shall not be liable for any indirect, incidental, special, or consequential damages, or for any loss of profits, revenue, data, or use, whether in contract, tort (including negligence), or otherwise, arising out of or in connection with your use of our website or products.

9. Privacy

Your use of our services is also governed by our Privacy Policy (incorporated by reference into these Terms). By using our website or services, you consent to the collection and use of your personal data as outlined in the Privacy Policy.

10. Third-Party Links and Content

Our website may contain links to third-party websites, services, or products. These links are provided for convenience and do not imply any endorsement by us. We are not responsible for the content, privacy policies, or practices of any third-party websites.

11. Termination

We may suspend or terminate your access to our website and services at our discretion, without notice, if we believe you have violated these Terms. Upon termination, your right to use our website and services will immediately cease.

12. Indemnification

You agree to indemnify, defend, and hold harmless Velo Nicotine and its officers, directors, employees, agents, and affiliates from and against any claims, damages, liabilities, costs, and expenses (including legal fees) arising from your use of our website, violation of these Terms, or any breach of your representations and warranties.

13. Governing Law

These Terms shall be governed by and construed in accordance with the laws of Dubai, United Arab Emirates, without regard to its conflict of law principles. Any disputes arising from or related to these Terms shall be subject to the exclusive jurisdiction of the courts in Dubai.

14. Changes to These Terms

We reserve the right to update or modify these Terms at any time. Any changes will be posted on our website with an updated effective date. By continuing to use our website or services after changes are made, you agree to be bound by the updated Terms.

15. Contact Information

If you have any questions or concerns about these Terms and Conditions, please contact us at:

Email: [email protected]
Address: Velo Nicotine, , Dubai, UAE

By using our website, services, or purchasing our products, you acknowledge that you have read and agree to these Terms and Conditions.