You can view your sales receipt in the following ways:

1. Email Confirmation: Once your order is successfully placed, you will receive an email containing your order confirmation and sales receipt. This email will include details like the product(s) purchased, the total amount, payment method, and order number.

2. Customer Account: If you created an account when placing your order, you can log into your account on our website. Under the "Order History" or "My Orders" section, you will find your past orders, along with the option to view or download your sales receipt for each transaction.

3. Shipping Confirmation Email: After your order has been shipped, you will receive a shipping confirmation email. This email also includes your sales receipt or invoice, with shipping details and tracking information.

If you cannot find your sales receipt or have trouble accessing it, please contact our customer support team at [email protected], and we'll be happy to assist you.

If you'd like to return an item, please follow these steps:

1. Contact Customer Support

   • Reach out to our customer support team within 2 days of receiving your order to initiate a return request.
   • You can contact us via:
     • Email: [email protected]
   • Please provide the following details:
     • Order number
     • Product(s) you wish to return
     • Reason for the return
     • Photos of the item (if applicable)

2. Return Authorization (RA)

   • Once we review your request, our team will issue a Return Authorization (RA) number and provide you with return instructions.
   • Please do not send the item back without the RA number, as unapproved returns may not be processed.

3. Prepare the Item for Return

   • Pack the item securely in its original packaging (including any accessories, manuals, or parts).
   • Write the RA number clearly on the outside of the return package.
   • Make sure the product is unused and in resellable condition.

4. Return Shipping

   • You are responsible for the return shipping costs unless the return is due to a defect or error on our part (e.g., damaged or incorrect product).
   • Use a reliable shipping carrier with tracking to return the item to us. This helps ensure the product reaches us safely.

5. Processing Your Return

   • Once we receive the returned item, we will inspect it to ensure it meets our return conditions. If everything is in order, we will proceed with either a refund or replacement, depending on your preference and eligibility.

6. Refund or Exchange

   • If you're eligible for a refund, it will be processed using the original payment method within 7-10 business days.
   • If you're requesting an exchange (if applicable), we will ship the replacement item once we have received and approved your return.

Important Notes:

• Return Window: You must contact us within 7 days of receiving the product to initiate the return process.
• Non-Returnable Items: Items that have been opened, used, or damaged are not eligible for return, except in the case of defects or shipping errors.
• Shipping Costs: You are responsible for return shipping costs unless the return is due to a defect or error on our part.

If you have any questions or need assistance with the return process, please don’t hesitate to contact our customer support team. We're here to help!

Yes, we do restock items that are listed as “out of stock”, but restocking depends on product availability, demand, and supplier shipments.

We currently offer shipping to addresses within the United Arab Emirates (UAE).