Privacy Policy and Terms of Service for Velo Nicotine – Dubai

Effective Date: From January 2025

Velo Nicotine (“we”, “us”, “our”) is committed to safeguarding the privacy and security of our users (“you”, “your”) while providing our products and services in Dubai. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you interact with our website, mobile applications, or purchase our products.

Please read this Privacy Policy carefully to understand our views and practices regarding your personal data and how we will treat it. By accessing or using our services, you agree to the terms of this policy.

1. Information We Collect

We may collect the following types of information:

1.1 Personal Identification Information

  • Name
  • Email address
  • Phone number
  • Address
  • Payment information (only when purchasing products online)

1.2 Non-Personal Identification Information

  • Browser type and version
  • IP address
  • Device type and operating system
  • Location data (where applicable, based on IP address or GPS)
  • Cookies and tracking technologies

1.3 Usage Data

We may automatically collect information about your usage of our website and mobile app, including pages visited, time spent on the site, and interactions with product listings. This helps us improve our services and tailor the user experience.

2. How We Use Your Information

We use the collected information for the following purposes:

2.1 To Provide and Improve Our Services

  • Process and fulfill your orders
  • Deliver products and services to you
  • Manage customer accounts and provide customer support
  • Personalize your experience based on preferences and usage
  • Conduct surveys, research, and analytics to improve our services

2.2 For Communication

  • Send you transactional emails related to your order, such as confirmations, updates, and shipping notifications
  • Respond to your inquiries or requests
  • Send marketing emails (only if you have opted in to receive them)

2.3 For Legal and Security Purposes

  • Comply with legal obligations and regulations
  • Protect against fraudulent activity, abuse, or unauthorized access
  • Ensure the security of our website and mobile applications

3. Sharing Your Information

We do not sell or rent your personal information to third parties. However, we may share your data with trusted third-party service providers in the following cases:

  • Payment Processors: To complete transactions and process payments securely.
  • Shipping Partners: To deliver your orders to the correct address.
  • Marketing and Advertising Partners: To help us send you promotional materials or to analyze data (only if you’ve opted in).
  • Legal and Regulatory Authorities: If required to comply with local laws, regulations, or court orders in Dubai or the UAE.

These third parties are obligated to keep your information secure and use it only as necessary to perform their services for us.

4. Data Security

We take the security of your personal information seriously and implement reasonable technical and organizational measures to protect it. However, please note that no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee its absolute security.

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies (such as web beacons and pixels) to enhance your user experience, analyze usage patterns, and deliver personalized content and advertisements. You may choose to disable cookies through your browser settings, but this may limit certain features of the site.

6. Your Rights and Choices

6.1 Access and Correction

You have the right to access, update, or correct your personal information at any time. You may do this through your account settings or by contacting us directly.

6.2 Data Retention

We will retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements.

6.3 Marketing Communications

You may opt-out of receiving marketing emails by clicking the “unsubscribe” link in the email or by contacting us directly.

6.4 Right to Erasure

In certain circumstances, you may have the right to request that we delete your personal information. However, we may need to retain certain information for legal, security, or legitimate business purposes.

7. Data Transfers

As part of our operations, your personal information may be transferred to servers located outside of Dubai or the UAE. By using our services, you consent to the transfer, storage, and processing of your information in countries that may have different data protection laws.

8. Children’s Privacy

Velo Nicotine’s products and services are intended for adults aged 21 or older. We do not knowingly collect personal information from children under the age of 21. If we become aware that we have collected personal information from a child under 21, we will take steps to delete that information as quickly as possible.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or technological advances. We will notify you of significant changes by posting a revised policy on our website and app. We encourage you to review this Privacy Policy periodically for any updates.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Email: [email protected]
Address: Velo Nicotine, 40, Al Khalas – Frond B Street, Dubai, UAE

Terms of Service

By using our website or purchasing our products, you agree to be bound by the following terms and conditions:

  1. Eligibility: You must be at least 21 years old to use our services.
  2. Product Use: Velo Nicotine products are intended for adult smokers or nicotine users. The use of our products is at your own risk.
  3. Pricing and Availability: Prices and product availability are subject to change without notice.
  4. Intellectual Property: All content, trademarks, and intellectual property related to Velo Nicotine are owned by us or licensed to us. Unauthorized use is prohibited.
  5. Limitation of Liability: We are not liable for any damages arising from the use of our website or products, except as required by applicable law.

This Privacy Policy and Terms of Service are governed by the laws of Dubai and the UAE.